SmallBizGenius Analysis
Nativeremedies is an online retailer offering natural remedies and homeopathic products for humans and pets. While many customers praise the effectiveness of specific products and fast shipping, recurring complaints about unauthorized subscriptions and inconsistent customer service temper the overall positive sentiment.
Category Breakdown
Scores based on analysis of 96 recent reviews
Product Effectiveness
8.5/10Many reviewers report positive results with specific Native Remedies products, noting improvements in various conditions for themselves and their pets. Examples include Tic Tamer for tics, Allergy Itch Ease for pet allergies, and Mucus-Clear for congestion.
42 reviews mention thisSubscription Issues
2.0/10A significant number of reviewers complain about being unexpectedly enrolled in VIP or subscription programs and charged recurring fees without their explicit consent. They report difficulty in getting refunds and canceling these subscriptions.
12 reviews mention thisCustomer Service
5.0/10Customer service experiences appear to be inconsistent. Some reviewers praise the helpfulness and responsiveness of customer service representatives, while others report difficulty resolving issues, particularly regarding unauthorized subscriptions and returns.
18 reviews mention thisShipping Speed
8.0/10Several reviewers commend Native Remedies for their fast shipping and well-packaged products. Overnight shipping options are particularly appreciated when products are urgently needed.
10 reviews mention thisProduct Availability
3.0/10Some reviewers express frustration with products being frequently out of stock or discontinued, even when they are on auto-ship programs.
5 reviews mention thisPros & Cons
What Customers Love
"Tic Tamer has been nothing short of a miracle for our family."
"They come pretty fast and are well packaged."
"Love the UTI free and the kidney support for my cat. He has advanced kidney disease and this has kept him alive longer than the veterinarian predicted."
"It is an easy website to order from."
"Customer service successfully solved my problem and the products are great."
Common Complaints
"I was enrolled in a VIP once a month charge 19.99 that I did not authorize"
"Requested to cancel future orders several times and continue to send...please stop!"
"Very poor customer service."
"Products are always on backorder, i am even on the auto ship list for products and they always end up on back order and ones i do like they discontinue etc."
"The product did not work. I used it a few nights and days and it didn't help"
Common Questions About Nativeremedies
Answers derived from customer review patterns
Is Nativeremedies legit and trustworthy?
Nativeremedies appears to be a legitimate company selling natural remedies, but trustworthiness is a mixed bag according to customer reviews. Many customers report positive experiences with the effectiveness of specific products for themselves and their pets. However, a significant number of reviewers express concerns about unauthorized subscription charges and difficulties in resolving these issues with customer service. It's essential to carefully review the terms and conditions before making a purchase and to monitor your account for any unexpected charges.
Based on 45 reviewsDoes Nativeremedies have good customer service?
Customer service experiences with Nativeremedies are inconsistent. Some reviewers praise the helpfulness and responsiveness of customer service representatives in resolving their issues. However, a significant number of customers report difficulties in contacting customer service, resolving billing disputes, and canceling unwanted subscriptions. This inconsistency suggests that customer service quality may vary depending on the specific issue and the representative involved.
Based on 18 reviewsIs Nativeremedies worth it for small business?
Whether Nativeremedies is worth it for small businesses depends on their specific needs and risk tolerance. If a small business is looking for a supplier of natural remedies and is willing to carefully monitor their account and be proactive in addressing any potential billing issues, Nativeremedies may be a viable option. However, the reported inconsistencies in customer service and the risk of unauthorized subscription charges should be carefully considered before making a decision. Exploring alternative suppliers with more consistently positive customer feedback might be a prudent approach.
Based on 10 reviewsWhat is Nativeremedies' return policy like?
The reviews provide limited information about Nativeremedies' general return policy. One reviewer mentioned successfully returning a product they didn't care for and receiving a credit in good time. However, another reviewer stated that the company's policy is to only refund unauthorized charges within 6 months. This suggests that the return policy may vary depending on the specific circumstances and the type of product being returned. It's crucial to carefully review the return policy on the Nativeremedies website before making a purchase.
Based on 2 reviewsAre Nativeremedies products effective?
Many customers report positive results with specific Nativeremedies products, citing improvements in various conditions for themselves and their pets. Products like Tic Tamer, Allergy Itch Ease, and Mucus-Clear receive particular praise for their effectiveness. However, some reviewers report that certain products did not work for them, suggesting that individual results may vary. It's important to research specific products and consider individual needs before making a purchase.
Based on 42 reviewsLooking for Something Different?
Compare Nativeremedies against 13 similar health & medical options.
View Alternatives